SHIPPING & RETURNS

Where does your order ship from?

Your order is shipping from the store located in Wainfleet, Ontario Canada. We aim to have all packages out our door within 1-5 business days. (if the product is available on the website, it is IN Stock )

How long will it take to receive my order?
Your order will be shipped using Canada Post, (in the event of postal strikes we will be using a shipping courier (UPS, Canpar etc) however, depending on your distance from us or if border crossing is involved orders will take between 3 and 10 business days to arrive. (Saturday and Sunday are not business days for mail in Canada)

How is shipping calculated?
We use calculated shipping through Canada Post. 

What is included in shipping?
Your shipping fee includes the packaging and shipping to your door. Please note if you are not located in Canada, there may be customs, duties and brokerage fees applied to your order via your country’s customs border services that are the responsibility of the buyer and have no relationship to Past Into New.

Can I order online and pickup in store?
Yes of course. Sometimes you see an item you just must have but can't make it into the shop for a few days. Please choose Store Pickup at checkout.

Please allow up to 48 hours for us to pull your order or indicate the date you wish to pickup and we will do our best to accommodate. You will receive a pickup notification when your order is ready.

RETURNS

We know shopping online sometimes can be difficult and hope you love your purchase. We have limits on what can be returned and how. Please read and ask questions prior to your purchase to avoid disappointments.

Can I return my item?

Short version: Yes, within Canada ONLY and not customized.

Sale or One off Items are final sale. 

No returns on International Orders.

Longer version: Please pay attention to descriptions to avoid any disappointment with regards to size or condition. 

Colours and scarring of gear/hose may be different from what is pictured.

We are happy to accept the returns in the exact condition in which it was received. Please contact us within 10 days to receive return address information.  The buyer remains responsible for the costs to return any item. Please package the item in the manner it was sent to you. Damages in transit of return items are the customers responsibility and result in loss of credit.

DO NOT MAIL RETURN ANY PACKAGES TO PAST INTO NEW STORE WITHOUT INSTRUCTION.

How will my return be processed?
Your return will be processed in the form of a gift card [store credit].

This credit never expires and will be available to use at your discretion. The store credit will be the cost of the item minus any shipping costs.

PLEASE EMAIL pastintonew@gmail.com to receive instructions prior to shipping anything back to us.